Updated on: April 11, 2025
These terms and conditions govern the use of the website "www.trippromoter.com" (hereinafter, the "Platform").
The Platform is operated by BUENTOUR S.A.S., a legal entity with its legal address at Faro Punta Lobos 326, Rada Tilly, Chubut Province, Argentina, Tax ID N° 30-71610859-3 (hereinafter, "Buentour").
We ask users of the Platform to read carefully and ensure they understand and accept all the conditions set forth in these terms and conditions, as the rules, obligations, and rights provided for therein are valid and binding.
In case of doubts or queries, users can send an email to info@trippromoter.com.
Users must read, understand, and accept all the conditions set forth in these terms and conditions.
ANY PERSON WHO DOES NOT ACCEPT THESE GENERAL TERMS AND CONDITIONS, WHICH ARE MANDATORY AND BINDING, MUST REFRAIN FROM USING THE SITE.
For the purposes of these terms and conditions, the following definitions are established:
1.1. Platform or tripPromoter: Refers to the website www.trippromoter.com operated by BUENTOUR S.A.S.
1.2. Promoter or Promoters: Refers to content creators, influencers, and/or users in general who use or intend to access and use the Platform for the purpose of disseminating and monetizing travel itineraries and experiences.
1.3. Terms: Refers to these general terms and conditions that govern the use of the Platform.
1.4. User or Users: Refers to individuals who use the Platform for the purpose of acquiring or booking itineraries, recommendations, experiences, or services related to travel, tourism, or recreational activities disseminated by Promoters.
1.5. Provider or Providers: Refers to tourism service providers, such as transportation operators, accommodation, activities, or other third parties involved in the execution of travel itineraries and experiences.
1.6. Personal Data: Any information linked to an identified or identifiable individual, collected or processed by the Platform, including, among others, name, email, identification data, travel preferences, payment information, and geolocation, in accordance with the applicable data protection regulations.
1.7. Services: Refers to the services provided by the Promoter to Users for the creation and sale of personalized recommendations and detailed travel itineraries through the Platform.
2.1 These Terms govern the use of tripPromoter, a Platform that allows Users to access personalized travel itineraries created by content creators and influencers (Promoters). Through tripPromoter, Users can acquire recommendations and tourism experiences, developed by Promoters who share their knowledge and monetize their work.
3.1 The User interested in acquiring the itineraries, trips, and/or experiences offered by the Promoter through the Platform may access a link provided by the Promoter, where the characteristics of the trip or experience will be detailed.
3.2. If they wish to proceed with the booking of the trip or experience proposed by the Promoter, the User must enter their data to reserve their spot and make the corresponding payment through the Platform's payment gateway.
3.3. Once the booking is made, the User will receive a confirmation email and an electronic ticket.
4.1. Users who wish to acquire trips or experiences through the Platform must be adults with legal capacity to contract, as provided by the corresponding legislation in the jurisdiction in which they are located, and in accordance with the limitations that may be informed by the Providers.
5.1. The service provided by tripPromoter is strictly limited to what is established in these Terms and, therefore, any conflict or error that may exist due to the responses provided by the Promoters, through any platform, including private social networks, is completely outside the responsibility of tripPromoter.
5.2. The User understands and accepts that, for the purpose of properly providing the Services, tripPromoter may share the User's Personal Data with the Providers.
6.1. The possibility of making modifications, cancellations, or refund requests related to a trip or experience booked through the Platform, as well as the applicable procedures and requirements, will be subject exclusively to the terms and conditions established by the corresponding Provider. tripPromoter, as an intermediary, has no involvement or responsibility in the definition, application, or compliance with such policies, which are entirely determined and managed by the Provider. The User accepts that any claim or management derived from changes, cancellations, or refunds must be addressed directly to the Provider, without tripPromoter assuming any obligation to intervene or respond to such situations.
7.1. Role and limited responsibility of tripPromoter: tripPromoter is limited to making a Platform available to Users for the promotion of trips and experiences, with the purpose of providing broad and detailed information about them and facilitating their contracting, acting exclusively as an intermediary and not as a direct provider of the Trips or associated services. By virtue of this, the User acknowledges and accepts that neither tripPromoter nor the Promoters have any control over the quality, compliance, or execution of the services provided by Providers, exempting tripPromoter from responsibility for non-compliance, damages, losses, damages, or inconveniences derived from such services or from interaction with the Providers. By booking a trip or an experience through the Platform, the User expressly accepts these conditions, understanding that tripPromoter acts only as a facilitator, without assuming direct or indirect responsibility for the services of the contracted Providers or for the expectations generated.
7.2. Responsibility for information on the Platform: As a mere intermediary, tripPromoter makes available, through the Platform, information related to the services of Providers and allows Promoters to disseminate the details of trips and experiences through the channels or platforms of their choice, without generating or controlling the content of such information. tripPromoter is committed to making reasonable efforts to ensure that this information is as appropriate and accurate as possible; however, it does not guarantee its accuracy, completeness, timeliness, or truthfulness, as it depends exclusively on the data provided by the Providers and Promoters. Consequently, the User understands that tripPromoter assumes no responsibility for discrepancies or errors in the Platform's information.
7.3. Responsibility of the Promoters: The User accepts and acknowledges that the Promoters, in their capacity as creators and disseminators of travel itineraries and excursions through the Platform, act merely as intermediaries between the Users and the Providers. Therefore, they assume no responsibility, direct or indirect, for inconveniences, damages, losses, or any type of incident that may arise during the realization of the Trips or excursions. This includes, without limitation, cancellations, delays, modifications, interruptions, accidents, injuries, illnesses, thefts, adverse weather conditions, failures in the contracted services, dissatisfaction with the offered experiences, or any other circumstance beyond their control. Consequently, the Promoters are exempt from any obligation to compensate, refund, or respond to Users or third parties for such events. The respective Providers will be solely responsible for meeting the expectations and commitments acquired directly with the Users.
8.1. tripPromoter is committed to making reasonable technical and operational efforts to ensure the availability of the Platform and its proper performance. However, tripPromoter does not guarantee the uninterrupted availability of the Platform or its operation free of errors.
8.2. In case of prolonged failures, service interruptions, data loss, or errors in the Platform's system, tripPromoter is committed to taking the necessary measures to restore its operation within a reasonable time, without this implying any obligation of compensation or indemnification on the part of tripPromoter.
8.3. Likewise, tripPromoter will not be responsible for interruptions, technical failures, or any other inconvenience derived from:
(i) Cyber attacks, viruses, or other security breaches that may affect the normal operation of the Platform;
(ii) Interruptions or failures in third-party infrastructure, including but not limited to payment gateways, or any other external service to tripPromoter;
(iii) Force majeure causes or events beyond the control of tripPromoter, such as natural disasters, power outages, labor conflicts, or government provisions.
8.4. The User acknowledges and accepts that the use of the Platform implies certain inherent technical risks and that tripPromoter will not be responsible for direct, indirect damages, lost profits, or any other damage derived from system failures, except in cases of fraud or gross negligence duly proven.
9.1. The User is committed to using the Platform in accordance with these Terms, morality, and generally accepted good customs.
Additionally, the User is committed to:
1. Not using the Platform for illicit, illegal purposes, contrary to what is established in these Terms, good faith, and public order, harmful to the rights and interests of third parties;
2. Not attempting to damage the configuration of the Platform in any way, nor access restricted resources of the same;
3. Not introducing or disseminating computer viruses or any other physical or logical systems that are likely to cause damage to the Platform.
10.1. The User acknowledges and accepts that all intellectual and industrial property rights over the contents and/or any other elements inserted in the Platform (including, without limitation, trademarks, logos, trade names, texts, images, graphics, designs, sounds, databases, software, flowcharts, presentation, audio, and video) belong to tripPromoter.
10.2. tripPromoter authorizes the User to use, view, print, download, and store the contents and/or elements available on the Platform, exclusively for their personal, private, and non-profit use, refraining from performing any act of decompilation, reverse engineering, modification, disclosure, or supply on them. Any other use or exploitation of any contents and/or other elements different from those expressly provided for here will be subject to the prior authorization of tripPromoter.
10.3. All information that the User provides to tripPromoter through the Platform (including any comments, suggestions, ideas, graphics, photos, etc.) will be the exclusive property with unrestricted rights of use of tripPromoter without any right to compensation to the User or anyone else. Additionally, such information should not be treated as confidential by tripPromoter.
11.1. The Personal Data that the User provides and uploads to the Platform will be integrated into a personal database for which tripPromoter is responsible, whose address appears in the header of this document.
11.2. The User may exercise the rights of access, rectification, deletion, and updating of their Personal Data, as well as to oppose the processing of the same, all in accordance with the provisions of the applicable regulations (Law 25.326 - Personal Data Protection Law).
11.3. tripPromoter is committed to ensuring compliance with the provisions of Law 25.326 and Decree 1558/2001 regarding the protection of the Personal Data of Users, Promoters, and/or any third party, as well as to guarantee the rights conferred in the mentioned regulations.
12.1. If one or more provisions of these Terms are considered invalid or inapplicable by a competent court, such circumstance will not affect the validity, legality, or applicability of the other stipulations of these Terms.
13.1. In the event that any provision of these Terms is declared inapplicable, invalid, or unenforceable by a court or other competent authority, such circumstance will not affect the validity or applicability of the remaining provisions. Indeed, the other provisions will continue in full force and effect, maintaining their binding force as if the inapplicable provision had never been part of the document, provided that this does not substantially alter the original purpose of these Terms.
14.1. The fact that tripPromoter does not insist on strict compliance or does not exercise any of the provisions established in these Terms will not be interpreted, under any circumstances, as an implicit or explicit waiver of the provisions or of the rights that assist it by virtue of them. Likewise, such omission will not imply a modification of the Terms nor will it affect the ability of tripPromoter to demand compliance with any provision in the future, fully preserving all the rights and prerogatives established here.
15.1. The User may not assign their rights and obligations arising from these Terms and Conditions without the prior written consent of tripPromoter.
15.2. tripPromoter may assign, without the need to obtain the prior consent of the User, these Terms and Conditions to any entity included within its group of companies, worldwide, as well as to any person or entity that succeeds it in the exercise of its business by any title.
15.3. Change of control: In the event that eventually a natural or legal person acquires all or part of tripPromoter or in the event that eventually tripPromoter sells or disposes of part or all of the business, the acquirer may have access to the data provided by you, without any prior requirement for this. Likewise, tripPromoter may transfer at any time and without the need for prior authorization or any requirement, either partially or totally, the data contained in the Platform, whether it is a reorganization (by commercial merger), insolvency procedures, or any other similar figure.
16.1. tripPromoter may unilaterally modify, at any time and without prior notice, the presentation, configuration, and/or functionalities of the Platform, as well as these Terms and/or the particular conditions required to use the Platform.
16.2. The new version of the Terms will be presumed to be known and accepted by the User once the updated version is published on the Platform, and the User continues to use it.
17.1. tripPromoter may send notifications to the User through general messages on the Platform, notifications, and/or communications via email.
17.2. In case of having a claim as a result of these Terms and/or the Platform, the User must contact tripPromoter through the following email address: info@trippromoter.com.
18.1. These Terms will be governed and interpreted by the laws of the Argentine Republic. Any judicial dispute that the interpretation and/or compliance and/or application and/or execution of these Terms may raise will be submitted to the National Ordinary Courts of the City of Buenos Aires, with the Parties expressly renouncing any other jurisdiction and jurisdiction that may correspond to them.